FAQ

Generally yes. Unless otherwise specified, our price listed online includes boat, captain, fuel, cleaning fee, basically everything. Only tips are excluded. Only a very few of our packages exclude fuel charges due to variable or customized destinations.

You will receive an automated email instantly that states that your order has been successfully submitted and received. A separate confirmation email will be sending to you as soon as we confirm the availability of boat and captain for your charter, usually within 24 hours. There is information regarding the picking up location and contact number of captain as well other important information for your coming trip, please read the confirmation email carefully.

Please refer to our cancelation policy here: http://onboat.co/cancellation-policy/

Please call us so we may check availability. The boat is also available for rent if our calendar shows the time and date is bookable. However there is exists a minor but finite chance of cancelation due to but not limited to the following reasons: Weather conditions, Mechanical failures, emergency of captains or boat owners, or force majeur. You are welcome to call us if you have any questions or concerns regarding the bookings.

You will have the following options in case the boat you booked become unavailable:

1. A full refund payment
2. Reschedule the charter if you agree to do so
3. May offer a free upgrade to a better boat at our discretion ( depends the availability )
4. Change to another boat, we will refund the price difference

We will try our best to help on the arrangement in this case, but cannot guarantee. We reserve the right not to refund if you cancel less than 72 hours prior to sailing. The reason is that such cancellations inconvenience captains and boat owners, who have probably turned other business away, and who have already spent time to get the boat in ship shape for you.

Wear appropriate, good quality shoes with traction. Do not wear high heels. The sea can be much cooler than on land, so, bring along extra layers of clothing. Bring sunscreen, hats, sunglasses, and hair bands against the wind. Zinc oxide gives the best protection, and many people like to put that on the nose area.

According to coast guard regulations, kids who are younger than 12 must wear life jackets at all times while aboard to a boat. It is your choice to wear or not to wear life jackets if you are adult.

Boating or sailing is usually very safe, however it is considered outdoor activity, people must be responsible for their own behaviors. It’s very common that require customers to sign the waiver to release liabilities in any boating or outdoor industry.

Yes, you can bring your own food and drinks. The only thing prohibited is red wine. Please note that red wine may cause irreparable stains on sofa and carpet.

Relax! In this day and age, it seems we all need to learn how. Just enjoy the spectacular and unexpected natural beauty. Immediately off shore, it is hard to realize you are so close to some big cities, like Los Angeles. What you will see are distant islands, soaring headlands, myriad marine life that may include dolphins, seals, all kinds of birds, maybe even a whale! Bring along some yummy snacks or a good bottle of wine, and enjoy some peace and tranquility with your friend and loved ones.

This depends where you are, and what time of day you like. If you are on the west coast of the USA, typically, winds pick up in the afternoon. Therefore, if you like smoother sailing, or are prone to sea-sickness, an early sailing is a better idea.

We hope not, but you could. If you are worried about this, Please ask your doctor about what to do to prevent this, before you board.

Many people ask if they can fish. A few boat owners will try to accommodate you, especially if you have your own equipment and bait. Ask us and we will try to help.

If you get off the boat, you absolutely agree to do so at your own risk. A boat captain is not a life guard. Kayaking or paddle-boarding should only be done in protected harbors, by experts, not the open ocean. The ocean has winds, waves, where you could get lost or not have the strength to paddle back. The west coast is not the Caribbean, and also has cold water, and sharks.

The captain is the ultimate authority of everything on board the boat. In no case may you bring firearms, fireworks, or illegal drugs. Use your common sense and good judgement.

Please call or email us to let us know. We will talk to the captain who served you and try to find out a solution for you.

Please talk to captain immediately if you or someone in your party don’t feel comfortable on the ocean, captain will do some adjustment on your trip, spend more time inside harbor or marina, less time on the open water.

Our standard departure time to Catalina island from any harbor is 9:00 am, come back to harbor before sunset. Usually sunset time is 7:30 pm in the summer and 5:00 pm in the winter. We will recommend that you stay in Catalina island for one night during the winter season.